Effective Date: October 14, 2025
Welcome to Hotellelo.com (the “Website”). By accessing or using this Website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree to these terms, please refrain from using the Website.
1. General Information
- Website Owner: Hotellelo.com
- Business Hours: Monday to Sunday, 9:00 AM to 9:00 PM IST
2. Eligibility
- You must be at least 18 years old to make a reservation.
- By making a reservation, you confirm that you are legally capable of entering into binding contracts.
3. Booking Process
- Reservation: Bookings can be made through the Website or via WhatsApp.
- Confirmation: Upon successful booking, you will receive a confirmation message via WhatsApp or email.
- Payment: Payments are processed through secure gateways. Accepted methods include credit/debit cards, UPI, and net banking.
- Cancellation: Cancellation policies vary by property. Please refer to the specific hotel’s policy at the time of booking.
4. Rates & Offers
- Dynamic Pricing: Room rates are subject to change based on demand, seasonality, and availability.
- Promotions: Special offers and discounts are available periodically. Terms and conditions apply.
- Third-Party Deals: HotelElo.com may feature deals from third-party providers. Please review their terms before booking.
5. User Responsibilities
- Accurate Information: Provide accurate and complete information during the booking process.
- Conduct: Use the Website for lawful purposes only. Any fraudulent or unlawful activity may result in the termination of your account.
- Third-Party Services: HotelElo.com is not responsible for services provided by third parties, including payment processors and partner hotels.
6. Privacy & Data Protection
- Data Collection: We collect personal information to process bookings and communicate with you.
- Data Usage: Your data is used in accordance with our Privacy Policy, which is available on the Website.
- Security: We implement reasonable security measures to protect your information.
7. Limitation of Liability
- Service Availability: While we strive to provide uninterrupted service, HotelElo.com is not liable for any downtime or technical issues.
- Third-Party Content: We do not endorse or guarantee the accuracy of content provided by third parties.
- Indirect Damages: HotelElo.com is not liable for any indirect, incidental, or consequential damages arising from the use of the Website.
8. Modifications to Terms
- Updates: HotelElo.com reserves the right to modify these Terms & Conditions at any time.
- Notification: Changes will be posted on the Website with an updated effective date.
- Acceptance: Your continued use of the Website after changes indicates your acceptance of the new terms.
9. Governing Law
- Jurisdiction: These Terms & Conditions are governed by the laws of India.
- Dispute Resolution: Any disputes will be subject to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh.